BLOOD IS BOILING (Please beware of the profanity to come...)

I just had the most heated phone conversation with one of our insureds right now and I am TICKED THE HELL OFF! Every other word out of his mouth was "f*ck." "F*ck this and F*ck that! You f*cking people don't know shit! You're all f*cking retarded...blah blah blah..." And usually I'm very calm, "Please sir, I can't help you if you're talking to me like that. Why don't I -- " But he woudn't even let me finish talking. "F*cking put someone on the phone who knows what they're f*cking talking about because you obviously don't. Let me f*cking talk to a supervisor!" After he said that I felt my whole body snap, "YOU KNOW WHAT SIR, I'M TRYING TO HELP YOU AND I CAN'T DO THAT IF YOU'RE YELLING AT ME! I DON'T APPRECIATE YOUR TONE OF VOICE AND I DON'T APPRECIATE YOUR PROFANITY!" It was 4:55 pm! So I put him on hold and just let out a shrieking AAAAAAARRGGGHH! Ate Belle (my co-worker) was like, "Transfer him to me."

So she talked to him in the calmest voice and he continued to yell and curse her. She told him everything that I did and he STILL asked for a supervisor because he said he didn't know if she was really one. My guess is that he was waiting to speak with a man. YOU SEXIST RUDE ASSHOLE I HOPE YOU FALL INTO A HOLE!!!

OH GOD I'M SO MAD RIGHT NOW I COULD SOCK SOMEONE!

...and we're counting backwards...100...99...98...97...96...95....okay I'm calm now. I just haven't been riled up in so long. Kinda felt good actually. But people like that make me soooooooooo angry!! I'll just pray for him I guess...PRAY HE FALLS INTO A HOLE!